We Support You

Housing Stability Counseling

Rental Counseling

Neighborhood Housing Services of the Inland Empire (NHSIE) has support available for households facing housing instability, such as eviction or sudden loss of income.

Our Housing Stability Counseling Program (HSCP) provides direct access to counselors dedicated to doing everything possible to keep clients in their homes and/or find alternative housing solutions.

Participation in this program does not guarantee or include access to funds/housing assistance.

Service Includes:

      • One on one session to analyze your housing and financial options.
      • Financial tools to help solve current problems and avoid future ones.
      • Connection with local resources that may provide additional help.

All Housing Stability Counseling services are free of charge.

Please create an account: Get Started Here*

Foreclosure Intervention

IF YOU ARE BEHIND ON YOUR MORTGAGE PAYMENTS AND NEED TO TALK TO ONE OF OUR PROFESSIONAL STAFF, PLEASE CREATE AN ACCOUNT: 

GET STARTED HERE!*

*Please note that NHSIE is only providing guidance. We are not negotiating terms with servicers on behalf of our clients. This is strictly to guide families who are falling behind on their mortgage.

Questions about your loan? Call your servicer directly.

Trying to Understand Your Options? These Frequently Asked Questions Can Help:

I lost my job or have been furloughed due to the COVID-19 National Emergency and am worried that I cannot make my next mortgage payment. What should I do?

FHA has communicated to mortgage servicers that they must offer you unique COVID-19 mortgage payment relief options if you are eligible. If you can keep making your mortgage payments during the national emergency, it is in your best interest to do so. If you find you are no longer able to make your monthly mortgage payments, the first thing you should do is contact your servicer — the company to whom you make your monthly mortgage payments. Your servicer will be able to provide you with what is known as forbearance, a mortgage repayment option that allows you to defer or lower your monthly payments for up to six months and an additional six-month period if needed. Your mortgage servicer can further explain the details of the FHA COVID-19 National Emergency Forbearance option — what it means now and the possibilities for bringing your mortgage payments current in the future.


I am having trouble making my mortgage payment due to the impacts of the COVID-19 National Emergency. Do I need to provide my servicer with documentation to prove I need forbearance?

FHA servicers will ask you to confirm that you are having a financial hardship, either directly or indirectly, due to the COVID-19 National Emergency to qualify for a COVID-19 Forbearance, but will not require that you supply any documents. Your mortgage servicer can further explain the COVID-19 forbearance and can help you figure out other options for repaying any suspended mortgage payments or the balance of reduced mortgage payments.


Will the monthly mortgage payments that are reduced or suspended under a COVID-19 Forbearance need to be repaid?

Yes. A homeowner with an FHA-insured mortgage who receives a COVID-19 National Emergency Forbearance is responsible for repaying the suspended mortgage payments or the balance of reduced mortgage payments. Your mortgage servicer can help you determine your options for eventually repaying any suspended mortgage payments or the balance due as a result of reduced mortgage payments. Your servicer will not charge you late fees and penalties while you are on a COVID-19 National Emergency Forbearance plan.


I'm worried about making my mortgage payment in the future with all the economic uncertainty around the COVID-19 pandemic. How can I proactively address this issue?

Millions of U.S. homeowners are being impacted by the COVID-19 National Emergency. FHA has mortgage relief options, including the COVID-19 forbearance, that homeowners with FHA-insured mortgages can use to defer or reduce their monthly mortgage payment if needed. FHA continues to encourage those who can make their mortgage payments during this time to do so. You should contact your mortgage servicer as soon as possible if you cannot make your mortgage payments because of financial hardships from the COVID-19 National Emergency. If requested, your servicer will provide you with what is known as a forbearance, which will allow you to defer or lower your monthly payments for up to 12 months. Your mortgage servicer can further explain the details and options for repaying those amounts due in the future.


If I go back to work after starting an FHA COVID-19 Forbearance and can make my regular mortgage payments again in less than six months, should I resume paying them?

Yes. Even if you received an FHA COVID-19 Forbearance, you are not required to use the full six months. It is more beneficial for you to begin making your regular mortgage payments as soon as you can reasonably do so. If you can begin making your payments before your forbearance expiration, contact your mortgage servicer and let them know you are ready to resume making your regular monthly mortgage payment. Your servicer will assist you in doing so.


How do I contact my servicer to let them know I want a Forbearance?

Maximum mortgage repayment flexibilities are being offered to homeowners with FHA-insured mortgages due to the COVID-19 pandemic. However, you must contact your servicer as soon as you think you might not be able to make your regularly scheduled mortgage payment to request an FHA COVID-19 National Emergency Forbearance. This repayment option will allow you to defer or lower your monthly mortgage payments for up to 12 months. You can use any available means of communication to contact your servicer to request a forbearance. This includes, but is not limited to, phone calls, emails, texts, fax, mail, teleconferencing, etc.


I have a Home Equity Conversion Mortgage (HECM) but have to go to a nursing home/rehabilitation facility due to COVID-19. Can I delay making the HECM due and payable so my spouse/partner/family can remain in the home?

Yes. To ensure that your spouse/partner/family can remain in your home, you must contact your HECM servicer, the company that manages your HECM, as soon as possible. Upon your request, they must delay submitting a request to call your HECM due and payable.


I have a Home Equity Conversion Mortgage (HECM) but can't pay my property taxes right now. Will I lose my home?

No. You must contact your HECM servicer, the company who manages your HECM, as soon as possible. Upon your request, they must delay submitting a request to call your HECM due and payable.


I am having difficulty reaching my mortgage servicer. What should I do?

Mortgage lenders and servicers are currently working with reduced staff and capacity due to the COVID-19 pandemic. As a result, FHA suggests homeowners check with their servicer for the best way to contact them should they need to. Homeowners are encouraged to check their mortgage servicers' website for contact options and updated information. Keep in mind your mortgage servicers ability to respond quickly may be impacted by COVID-19 National Emergency. It is important to remember that only your mortgage servicer can help you with forbearance if you are affected financially by COVID-19 and cannot make your monthly mortgage payments.