Staff

Kailin leads NHSIE as the organization’s CEO. She provides deep subject matter expertise and diversity, equity and inclusion to problem solve, design and deliver strategic solutions in housing. She holds more than 5 years of experience in management and operations, 10 years of experience in communications, and 10 years of experience in program development and community organizing. Her role and experience are essential to improving the productivity and effectiveness of NHSIE as well as providing our best service and support to the community.

Clarice recently became the Deputy Director but had been NHSIE’s HR/Compliance Manager for twelve years and is directly responsible for the overall administration, coordination and evaluation of the human resource functions for the organization. In addition to HR, Clarice oversees maintenance of NHSIE’s certifications and handles outcome tracking, reporting, and compliance monitoring. Her knowledgeable background and experience are invaluable for teaching workshops and advising clients as well as ensuring staff members satisfy all housing counseling educational requirements.

As NHSIE’s Office & Finance Manager of more than four years, Cynthia has comprehensive knowledge of accounting and audit principles, A/P, A/R, payroll, general ledger postings, invoicing, and regulatory compliance guidelines. She prepares monthly, quarterly, and annual Profit and Loss Statements as well as balance sheets for NHSIE. Her high-level skills in analyzing cost control and providing financial information helps support the overall function of the organization.

Joel performs some of the most essential responsibilities needed for the functionality of the nonprofit as NHSIE’s Program Operations Manager. He manages and troubleshoots NHSIE’s reporting, data collection, and client processing through Salesforce while implementing improvements and new data integrations. With his great time-management and detail-oriented vision, Joel helps NHSIE stay organized through coordinating meetings and appointments for the counselors while also ensuring the organization’s business accounts, website, and social media are updated and maintained.

As a former intern and support coordinator, Kamillah transitioned into the role of NHSIE’s Senior Administrative Assistant. She provides direct support and administrative assistance to the agency’s CEO while working as a liaison between the executive team and external community. Through her organizational skills, ability to take initiative, and adaptability, Kamillah ensures goals, projects, and meetings are maintained and completed for NHSIE’s executive team.

Damian is the Director of Housing Programs and Services to NHSIE. He entered the real estate and construction industry in 2004 in real estate sales and worked with many asset managers in the disposition sector during the downturn. He received his real estate broker license in 2009 and was then involved in real estate flips and holds. Damian has come onto the NHSIE team to lend his experience in realty to the organization and help its clients set themselves up for sustainable homeownership.

Dora Puentes is the Lead Housing Services Specialist for NHSIE. She is a real estate broker and a knowledgeable counselor with experience in helping connect clients to the resources they need to succeed.

Starting off as a volunteer at NHSIE for six months, Maria has continued to support NHSIE for over ten years and currently works as the organization’s Real Estate and Lending Associate. She oversees and reviews packets for down payment assistance eligibility as well as processes, underwrites, closes, and services secondary financing loans. As a licensed Mortgage Loan Originator, she has assisted with over 600 down payment assistance loans for homebuyers seeking to purchase property owned by NHSIE.

Kiara comes to NHSIE as a college graduate from California State University, San Bernardino, and serves as an Agency Intake Specialist. Kiara helps clients take the first step towards homeownership and other support services through guiding them through the agency’s intake process. Her experience helping people in adverse circumstances allows her to understand and connect with clients from all backgrounds as they navigate their way through foreclosure prevention, homeownership, or financial education.

Monica assists NHSIE internally and externally as the organization’s Agency Support Coordinator. With over five years of administrative and customer service experience, she helps direct inquiring clients to the correct department for various needs and provides extra support to each department at NHSIE. Monica’s experience in conflict resolution, client relations, and her bilingual ability makes her a dependable liaison between clients and NHSIE.